Terms and Conditions

Last updated: 10 August 2025

1. Acceptance of Terms

By accessing and using Compliance on Demand's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Compliance on Demand provides security compliance automation services, including Essential 8 reporting, vendor risk assessments, policy management, and vCISO reviews. Our services are designed to help Australian businesses meet their compliance obligations.

3. User Accounts and Registration

To access our services, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

4. Subscription and Payment Terms

Subscription Plans

We offer various subscription plans as detailed on our pricing page. All fees are in Australian Dollars (AUD) and exclude applicable taxes unless otherwise stated.

Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. Payment is due upon receipt of invoice. Failure to pay may result in service suspension or termination.

Refunds

We offer a 14-day free trial for new customers. Refunds for paid subscriptions may be considered on a case-by-case basis within 30 days of payment.

5. Acceptable Use Policy

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or conduct security attacks
  • Interfere with or disrupt our services
  • Access data or systems without authorization
  • Use our services for any unlawful or prohibited purpose

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in our Privacy Policy.

7. Intellectual Property

All content, features, and functionality of our services are owned by Compliance on Demand and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Service Availability and Support

We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Support is provided according to your subscription plan. Response times and support channels vary by plan level.

9. Limitation of Liability

To the maximum extent permitted by law, Compliance on Demand shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the services will cease, and any outstanding fees become immediately due. We may retain your data for a reasonable period as outlined in our Privacy Policy.

11. Governing Law

These terms are governed by the laws of Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of Australian courts.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@complianceondemand.com.au
Address: [Your Business Address]
Phone: [Your Phone Number]

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new terms.